Understanding the Communication power of NLP. Let’s Seek First to Understand and Communicate Second
Even wondered why some Managers are liked and respected while others are disliked, dreaded or even feared? As a Manager do you ever consider why you find it easy to talk and relate to some of your team while others remain distant, aloof and possibly unreachable? Do you have someone who is guaranteed to react negatively to every announcement or change you make? Does that person then verbalise their dissatisfaction and unhappiness to others, spreading their natural negativity wherever they go. Perhaps your ‘Nemesis’ is a colleague or peer who seems to find each and every opportunity to undermine or disagree with you? You know you are right and they are wrong, right, no wrong. Have you ever considered that they don’t see things as you do, if they did, they wouldn’t object, would they! Ever tried looking at things from their perspective or, trying to figure out what makes them tick? Maybe you need to moderate or change your behaviour to get the outcome you want. Ever heard the phrase ‘Do what you have always done and you will get the same result’?
Organisations are by their very nature complex structures because they involve individuals, yes individuals. It is easy to believe that because a group of people work together they are all the same. It’s a bit like marketing segmentation, you cluster homogenous groups of people together because they think and behave in the same way, so, all accountants will think and behave like this, all sales people like this and HR people in this way. Yes, they may share some personality characteristics and traits but they are a product of their background, upbringing, education, experiences and learning. They are a complex structure that has learned to work things out in a certain way, their way. What if you could get a richer and deeper understanding of your colleagues, bosses and teams? What if you could adapt your behaviour and communication style so that you connect and communicate more effectively with your work colleagues and associates? What if everyone else learnt and practised these skills, how powerful would that be within an organisation? Understanding the communication power of NLP can transform organisations.
Organisations increasingly put more pressure on their management teams to perform and excel. A manager has a day job, he/she has to manage up, manage down and across? Managers are managing the business, the dynamics and the politics. However the often neglected side of their role is the people management aspect. They are expected to manage, motivate, mentor, coach and develop their teams, often without any training or development themselves. We know that the source of many work conflicts are communication related, message conveyed was not message understood.
Let’s think back to the admired and respected manager who has their team eating out of their hand. This is a manager that has acquired what used to be known as ‘soft skills’ but I prefer to call ‘social intelligence skills’. People are comfortable and at ease in their presence, they appear to instinctively know how to talk to people, how to sell an idea and how to seamlessly negotiate the next deal. They don’t bully or coerce, they don’t demand or dictate. They don’t pull rank or use status to get what they want. These managers have learnt to know themselves first and foremost, they have learnt what makes them tick, they know their strengths and weaknesses, their hot buttons and most of all how to control their own thinking and emotions. They are conscious of what they are projecting and what they are getting back. They may spend time thinking about how they will convey a message adapting their style and approach to different audiences. They consider the words and actions that will be motivational and the words and actions that will not. They lead by example and can be natural mentors. They ask challenging but measured questions to coach and develop their team. These social intelligence skills of communicating, motivating, coaching and mentoring can be very simply learnt and developed using NLP (Neuro-Linguistic Programming). Understanding the communication power of NLP can transform you, your business and your people.
NLP is an incredibly powerful discipline and is becoming increasingly used in the world of business. NLP explores how we use our senses to process and think (neuro), how we communicate (linguistic) and our emotions and behavioural patterns (programming). It seeks to understand the relationship between thoughts, language and behaviour. NLP uses day to day communication, interaction and experiences as its subject matter. It can enable people to effectively transform the way they think and behave, enabling them to adopt more resourceful and successful models of thinking and behaviour. Behavioural modelling forms one of the cornerstones of NLP. Quite simply NLP enables individuals to think, communicate and manage themselves, and others, more effectively.
NLP has a raft of applications in the world of business, it can be used for: Change Management, Management Development, Presentation Skills, Coaching Mentoring, Negotiation and Stress Management to name but a few. It can improve performance in all departments and sectors. Teaching yourself, team or entire workforce NLP will change thinking and behaviour and transform your business. So do what you have always done and you’ll get the same result, perhaps it’s time to try something different.Why not begin by understanding the communication power of NLP?