Improving written communication skills for business and career professionals. What we say and the way we say it, what we write and the way we write it creates an impression. The credibility of you, and your organisation may be brought in question if your written communication skills are poor.
- Bad grammar, poor spelling and incorrect punctuation will create a negative impression.
- Using jargon and acronyms shows a lack of consideration for the reader.
- Ambiguous statements may cause confusion at best, and misunderstanding at worst.
Communication can only be deemed effective if it is understood by the recipient and initiates the appropriate response.
Improving written communication skills training in London & the South East
I have run ‘improving written communication skills’ for several organisations and I am constantly amazed by people’s beliefs and perceptions about what is acceptable. I meet more and more people who believe that email is the answer to all communication, they never think to pick up the phone or go and speak with someone face to face. They don’t understand why sending an email peppered with text language is inappropriate and unacceptable. They don’t know how to write a letter, structure an email and don’t see any distinction between business and social communication.
I’m not saying email doesn’t have its place, it does. However, knowing which communication channel: face to face, telephone or email will work best and/or is the most appropriate is very important. Not all forms of communication are equal, each offer advantages and disadvantages.Knowing the correct construction for a letter, memo, email or short report is an imperative. An ability to express your self simply, accurately and succinctly is a must for any business or career professional.
My one day course ‘Improving Written Communication Skills’ course is split into two parts. The morning is dedicated to understanding different forms of communication and how to use them to best effect. The afternoon focuses on improving written communication. You can choose a half or a full day.
Improving written communication skills content:
- Plan, prepare and write with greater confidence
- Communication objectives
- Advantages and disadvantages of communication channels
- Using positive language
- Face to face communication
- Rapport building (why written communication isn’t always the best)
- Effortless conversation
- Telephone communication
- Combining communication channels for best effect
- Format and layout
- Guidelines for letters and emails, learn how to use sentences, paragraphs and punctuation correctly and effectively.
- Spelling and grammar
- Produce written communications that relay your message to the recipient in a positive, professional and persuasive manner.
- How to adapt your writing style to suit the nature of the correspondence
- Overly familiar and inappropriate communication
- Sense checking and proof reading
The focus is on improving written communication skills with practical guidance on how to communicate effectively and professionally. You will also learn about alternative communication channels and when it is appropriate to use each.
Who will benefit from ‘Improving Written Communication Skills?
Anyone who lacks confidence or has never been taught the formalities of business communication. This course will save you time and ensure message conveyed is always message understood.